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Achieving Process Clarity at Wonderful Citrus

Vanessa Harikul, Director of Organizational Effectiveness, Wonderful Citrus discusses how the company has used Orgvue to conduct job analysis and employee surveys, which were then used to aid in process improvement and departmental redesign.

Published by Orgvue 

With roots in California agriculture and divisions in South Texas and Mexico, Wonderful Citrus is a 75-year-old grower and shipper of citrus fruits. 

Vanessa Harikul, Director of Organizational Effectiveness, Wonderful Citrus sat down with Madison Lundquist, Principal Research Lead, Process and Performance Management, APQC and discussed the journey the company has taken to analyze and improve operational processes, in partnership with Orgvue.

In this case study, she shares some effective tools and techniques used by Wonderful Citrus to gain process transparency and provides key takeaways for other organizations seeking continual process improvement.

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